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The World Class Diamond details the four areas that identify World Class organisations as:
Organisations that are World Class get things right first time. They use their resources well, are highly productive and have a real understanding of how their processes work.
It is imperative that there is a fit between the vision, the strategy which needs to fit with customers needs and is reflected in people’s everyday actions.
Becoming World Class isn’t enough, there is a need to build in the capability to adapt, to be innovative to develop a culture which embraces the right kind of change.
Organisations who are World Class are able to do things that others can’t. They have signature practices which allows them to differentiate and deliver something the market really wants.
Using the World Class Diamond model it is possible to diagnose an organisations strengths and weaknesses and benchmark these positions against competitors.
Working with authorised World Class consultants, organisations can then look to develop the areas of the model that are most critical to their organisation as a part of their World Class Journey.